Online Counselling Terms of Use


These Terms of Use constitute a legal contract between Alzheimer’s Australia Vic (“Us”) and You. Please read them carefully as they contain important information. By ticking the “I accept” box and clicking on the “Send” button You will enter into a legally binding contract with Us

  1. Online counselling service
    1. Nature of services
    2. This service is run by Us. For a description of our services and details of how your privacy is respected click here.

      Your rights and responsibilities are outlined here.

      There is a small contribution charged for some services, whilst other services are free of charge. The contribution is assessed on the basis of the pension status of clients involved in the service. If this contribution presents difficulty for you, you can provide your best details for someone to contact you. For more information click here.

    3. Limitations of services
    4. Whilst there are benefits to counselling services being available online, there are limitations to the services. If at any time you believe that the online counselling service does not meet or address your needs, or gives rise to other concerns about your health, you are advised to seek the services of an appropriate health care professional.
      The online counselling service on this website will not be appropriate if:

      • you are in a crisis situation – please call Lifeline on 13 11 14 for crisis support and suicide prevention;
      • your personal safety is an issue – please call 000 for assistance.

    5. Services provided in Australia
    6. The services on this website are provided in accordance with laws and health practice standards in Victoria, Australia. You acknowledge and accept that the services may not comply with the laws and standards that apply in the jurisdiction in which You receive the services.

    7. Termination of services
    8. Either You or Us may terminate the counselling services at any time. Neither You nor Us must give the other a reason for doing so.

  2. Privacy
    1. Privacy
    2. We will treat Your information in accordance with our Privacy Policy. We will comply with our obligations towards You under the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).

      We do our best to protect counselling e-mails from security breaches. However email and web forms are transmitted through the internet and are therefore at risk of being intercepted, read or modified by third parties. Online counselling using videoconferencing programs are limited to the security of each program, which may again be at risk of third party compromise.

    3. Recordings
    4. We may record any voice or video interaction that we have with You without notifying you of such recording at that time. We will deal with such recordings in accordance with our Privacy Policy.

  3. Communication
    1. Emails
    2. The counsellor will respond to your initial email based on the information that You provide. To ensure that we have all relevant information, the counsellor may need to ask You some more questions in order to clarify your situation or concerns. This may occur via a follow up emails or telephone call.

    3. Frequency
    4. The frequency of contact and the time frame for response to emails will be negotiated between You and the counsellor during initial contact, subject to the availability of the counsellor.

  4. Your Responsibilities
    1. Age
    2. If you are under 14 years of age, your parent or guardian will be required to sign a consent form.

    3. Confidentiality of Your Data
    4. You are responsible for ensuring the confidentiality of your email and notes at your end.

    5. Your Conduct
    6. When using online counselling, you have responsibility for:

      • Conducting your email communications with a counsellor in a way that will maximise your ability to benefit from it (e.g. not be under the influence of drugs or alcohol).
      • Providing the counsellor with relevant information in order for him or her to assist You.
    7. Your Use of Electronic Communications
    8. You must not share email messages or other electronic communications from our counsellors with other persons, except in circumstances where this has been agreed in advance in writing by the counsellor.

  5. Miscellaneous
    1. Varying these terms of use
    2. We may vary these Terms of Use from time to time by notifying you by email and requiring you to agree to the varied Terms of Use. If You elect not to agree to the varied Terms of Use then We may decline to provide further services to You.

    3. Applicable law
    4. This agreement is governed by the laws of Victoria, Australia and you agree that the courts and tribunals of Victoria and the federal courts of Australia (Victorian registry) will be an appropriate jurisdiction for the resolution of any disputes. You may not initiate proceedings in relation to this agreement in any other courts.

    5. Technical Issues
    6. Technical difficulties should be reported to your counsellor. These difficulties will be negotiated with you to ensure a fair outcome. Any feedback or comments regarding this website should be directed to

  6. Other Feedback
  7. If you have any queries, concerns or require further information about confidentiality or security please email