Counselling online

Contact a Counsellor

Talking about everything you’re going through might seem hard, but it can make a huge difference. Dementia Australia counsellors are specially trained to understand the challenges dementia brings to you and your family. They’ll also help you develop strategies to deal with the impact dementia is having on your life – and just listen.

Dementia Australia’s counselling services are completely confidential.

You can get support from a counsellor via email, videoconferencing or over the phone. You can choose how you talk to us.

Dementia Australia Counselling Services are flexible so that you contact us at any time to request counselling.

  • Complete the form below to send an email to our counsellors at any time of the day or night and you will receive a response by the end of the next business day.
  • Complete the form below to request email or videoconference counselling with one of our counsellors. For videoconference counselling you will need a computer with a camera and the counsellor will guide you through the rest.
  • If you would like to speak to a counsellor over the telephone contact the National Dementia Helpline on 1800 100 500

Face to face (in person) counselling at Dementia Australia is available during normal business hours, 9am to 5pm, with scheduled after-hours sessions also on offer. Call us on 1300 526 576

Face to face (in person) counselling is also available in other states. For more information visit

Enter your details

To help us to help you, we need a bit of information about your situation. Please let us know if you require an interpreter.

Please enter your details below, submit the form and you will receive a response from us by the end of the next business day.
(Please check both your Inbox and Junk mail folder for this email response.)

* Required field

(Please check both your Inbox and Junk mail folder for an email response from us.)

Helpline information

Contact National Dementia Helpline
1800 100 500

For language assistance call 131 450 Interpreter help

The Helpline is for people with dementia, their carers, families and friends, as well as people concerned about memory loss.
It is available between 9.00am to 5.00pm Monday to Friday excluding national public holidays.

If life is in danger call 000
For crisis support and suicide prevention call
Lifeline 13 11 14